---
title: "Customer Relationship Specialist – Landmark Group"
url: https://get9to5jobs.com/job/customer-relationship-specialist-landmark-group/
type: job
company: "Landmark Group"
salary_min: ""
salary_max: ""
location: "United Arab Emirates"
employment_type: "full_time"
date_posted: 2026-09-25
valid_through: "2026-10-25"
---

# Customer Relationship Specialist – Landmark Group

Across Landmark Group’s retail brands — including electronics retailer Emax and others in its portfolio — keeping customers satisfied after the sale is as important as making the sale itself, and a Customer Relationship Specialist is focused on exactly that ongoing relationship. This role handles customer queries, feedback, and issue resolution across the brand’s customer touchpoints, aiming to build loyalty rather than just close individual tickets.

Expect daily work responding to customer enquiries across channels (phone, email, in-store, or digital, depending on the brand), resolving complaints and service issues fairly and promptly, and gathering customer feedback that can inform improvements elsewhere in the business. Because this is a relationship-focused role rather than a pure transactional support function, there’s also an element of proactively checking in on important customers or following up after a service interaction to make sure the issue actually stayed resolved.

This suits someone with genuine customer service experience who’s naturally warm and patient, comfortable handling frustrated customers without becoming defensive, and motivated by building long-term customer loyalty rather than just processing volume.

## Requirements

- At least 1–2 years of customer service or customer relationship experience

- Excellent communication skills, both written and verbal

- Genuine patience and problem-solving mindset when handling complaints

- Comfort using CRM systems to track customer interactions and follow-ups

- Strong organizational skills to manage multiple customer cases at once

- Multilingual ability (English plus Arabic or another regionally relevant language) is an advantage

- Retail or electronics industry experience is a plus depending on the specific brand

## Suggested Resume Keywords

customer relationship management, customer service, complaint resolution, CRM systems, customer experience, retail support, customer retention, service recovery, client communication, customer feedback analysis, retail brands

## About Landmark Group

[View full company profile](https://get9to5jobs.com/company/landmark-group/)