Associate Operations Training & Onboarding – instashop – Talabat

This Associate role sits within Operations Training & Onboarding at instashop, the Dubai-headquartered online grocery and local marketplace business that joined the Delivery Hero family in 2020. instashop’s entire proposition depends on fast, reliable delivery, which in turn depends on operational staff – riders, warehouse teams, support functions – being properly trained and onboarded from their very first day.

Day to day, this means designing and delivering training content for new operational hires, running onboarding sessions that get new team members productive quickly and safely, tracking how well training actually translates into real operational performance, and continuously refining training materials as processes and tools evolve. Because instashop operates in a genuinely fast-paced, high-turnover-prone sector like quick commerce, the quality and speed of onboarding directly affects how quickly new hires become net-positive contributors rather than a drag on existing teams.

This is a role for someone who enjoys the practical craft of training – breaking down how a job actually gets done well into something a brand-new hire can learn and apply quickly, under real operational pressure.

This suits someone with genuine interest in operations, people development, and the fast-moving world of quick commerce and last-mile delivery.

In a fast-moving, high-volume quick commerce business like instashop, how quickly a new hire becomes genuinely productive directly affects delivery speed, service quality, and overall operational cost, which makes strong onboarding a lever on the business's core performance rather than a purely administrative function. Poorly trained new hires create slower deliveries, more errors, and more pressure on existing team members who end up compensating for gaps in a colleague's training, while strong onboarding gets people contributing quickly and confidently. Because instashop operates within the Delivery Hero family alongside talabat, consistency and quality in training also protect brand standards that customers experience directly through delivery speed and service reliability. This role is where operational theory turns into practical capability across instashop's frontline workforce, and doing it well has a measurable effect on how smoothly the wider operation runs day to day. The further the organization scales, the more that baseline of reliability matters, since small gaps that were once easy to absorb start to show up in customer and employee experience alike.

Operations training and onboarding is a genuinely strong foundation for a broader career in learning and development, operations management, or people development, and doing it inside a fast-paced quick commerce business like instashop builds real capability in designing training that works under operational pressure, not just in a classroom setting. The role gives direct exposure to how a high-growth delivery business actually operates day to day, which is valuable domain knowledge for anyone interested in logistics, e-commerce, or quick commerce operations more broadly. Being part of the Delivery Hero family also opens internal mobility across a genuinely large, international group, with real pathways from training and onboarding roles into broader learning and development, operations management, or HR business partnering functions. For someone early in an operations or L&D career, this role offers both practical skill-building and exposure to a growing sector with strong regional momentum. Just as importantly, it builds the day-to-day professional habits - clear communication, follow-through, and comfort being accountable for a defined piece of the business - that hiring managers look for regardless of which direction a career ends up taking next. Those habits travel well beyond this specific employer, which is part of why experience like this tends to open more doors than it closes, even for someone who isn't yet sure exactly which direction they want their career to take.

• Experience in training, onboarding, or learning and development, ideally within an operations, logistics, or delivery environment
• Strong communication and presentation skills suited to training new hires effectively
• Ability to design clear, practical training materials based on real operational processes
• Comfort tracking and analyzing training effectiveness against actual operational performance
• Organizational skills to manage onboarding schedules and multiple new hire cohorts
• Adaptability to continuously refine training content as processes and tools change
• Genuine interest in quick commerce, logistics, or last-mile delivery operations