Assistant Club General Manager – Landmark Group

Fitness First, operated by Landmark Group, a leading retail organization in the Middle East with over 70,000 members across more than 50 clubs, is hiring an Assistant Club General Manager, a senior on-site leadership role supporting the overall running of one of its clubs across operations, people management, and member experience.

The role covers supporting the General Manager in overseeing daily club operations, managing and developing club staff across departments like front of house, personal training, and fitness floor teams, and making sure the club consistently delivers the member experience and operational standards Fitness First expects. Because a fitness club operates continuously across long hours, this role often means covering senior decision-making responsibility when the General Manager isn’t on-site, similar to how deputy roles work in other retail and hospitality operations.

This suits an experienced hospitality, retail, or fitness operations leader who’s comfortable managing people as much as processes, confident making decisions without constant oversight, and genuinely invested in building a club culture that keeps members engaged and staff motivated. People who do well in this kind of role balance operational discipline with real people-leadership skill.

An Assistant Club General Manager's leadership directly shapes the day-to-day member experience and staff performance across every department in a club, which makes this role a central driver of both member retention and operational efficiency at the site level. Because the role regularly steps into General Manager responsibilities, the quality of decisions made in this seat affects club performance even when senior leadership isn't physically present, which across a continuously operating fitness club is a meaningful share of total operating hours. Strong staff management and development at this level also reduces costly turnover and improves service consistency, since well-led, well-trained teams deliver a more reliable member experience than poorly managed ones. In a membership business where retention drives most of the profitability, the operational and cultural standards set by this role have a lasting, compounding effect on a club's financial performance, not just its day-to-day atmosphere. Across Landmark Group's broader Fitness First network, consistent leadership quality at this level also protects the brand's overall reputation for service and operational reliability in a competitive fitness market.

Serving as an Assistant Club General Manager builds genuinely comprehensive operations leadership experience, spanning people management, member experience, and commercial operations, all within one role, which gives a much broader leadership foundation than a role focused on a single function. Regularly deputizing for the General Manager also provides real, hands-on exposure to senior decision-making well before formally holding that title, significantly accelerating the usual timeline for building general manager-level judgment and experience. Leading a multi-department team across front of house, personal training, and fitness floor functions builds versatile people-leadership skills that are highly transferable to operations management roles across hospitality, retail, or leisure more broadly, not just fitness specifically. Being part of Landmark Group, one of the region's largest retail and hospitality groups, also provides access to established operational standards and a strong professional network across a large, structured organization. For someone building toward a Club General Manager role, or broader operations leadership in hospitality, retail, or leisure, this role is a well-regarded and genuinely demanding stepping stone that builds a credible, provable leadership track record. It also builds the specific composure that comes from being trusted with real decisions, not just tasks, well before formally holding the senior title.

• Experience in a leadership or management role within fitness, hospitality, or retail operations
• Strong people management skills, with experience leading and developing a multi-department team
• Comfortable taking on senior decision-making responsibility, including deputizing for the General Manager
• Good understanding of club or facility operations, including member experience and service standards
• Commercial awareness, with an understanding of how operational decisions affect club performance
• Strong communication and conflict-resolution skills across staff and member interactions