---
title: "After Sales Representative – Customer Care – Majid Al Futtaim"
url: https://get9to5jobs.com/job/after-sales-representative-customer-care-majid-al-futtaim/
type: job
company: "Majid Al Futtaim"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-09-25
valid_through: "2026-10-25"
---

# After Sales Representative – Customer Care – Majid Al Futtaim

Once a customer has made a purchase within Majid Al Futtaim’s retail portfolio, the relationship doesn’t end — returns, exchanges, warranty questions, and general post-purchase support all need someone handling them well, and that’s exactly what an After Sales Representative in Customer Care does. This is a front-line role focused specifically on the post-purchase experience, where a customer’s opinion of the brand often gets decided.

Expect daily work centred on resolving customer queries and complaints — processing returns and exchanges according to policy, following up on service or repair requests, and de-escalating frustrated customers with patience rather than a script. Because after-sales issues are often the moment a customer is least happy, tone and follow-through matter enormously; this isn’t a role where a quick brush-off resolves anything, it usually just makes things worse.

This suits someone with genuine customer service experience who’s patient under pressure, comfortable following clear policies while still using judgment on edge cases, and motivated by turning a frustrated customer into a satisfied one rather than just closing tickets quickly.

## Requirements

- At least 1 year of customer care or customer-facing retail experience

- Strong communication skills and genuine patience with frustrated or upset customers

- Familiarity with return, exchange, and warranty policies, or ability to learn them quickly

- Comfort using CRM or case management systems to track and resolve queries

- Problem-solving mindset — able to find a fair resolution within policy boundaries

- Multilingual ability (English plus Arabic or another regionally relevant language) is an advantage

- Flexibility to work retail hours, including weekends

## Suggested Resume Keywords

customer service, after sales support, customer care, complaint resolution, returns and exchanges, CRM systems, customer experience, retail support, service recovery, customer retention, conflict resolution

## About Majid Al Futtaim

[View full company profile](https://get9to5jobs.com/company/majid-al-futtaim/)