Delivery Partner Manager, AE, MEATR DSP – Amazon

Amazon’s last-mile deliveries in the UAE run largely through its Delivery Service Partner (DSP) programme — independent small business owners who operate fleets of branded vans under Amazon’s standards and processes. A Delivery Partner Manager is Amazon’s operating partner and coach to a set of these DSPs: part advisor, part performance manager, helping delivery business owners run safe, efficient, and financially healthy operations.

The role blends operations and relationship management. On any given week, expect to review delivery performance data (on-time rates, safety incidents, cost per package), sit down with DSP owners to work through what’s driving underperformance, and help them apply Amazon’s playbooks for route planning, driver scheduling, and vehicle utilization. Because DSPs are running their own small businesses, part of the job is genuinely commercial — helping an owner understand their unit economics, not just hitting Amazon’s metrics.

It suits someone who’s operationally minded and comfortable holding two things at once: enforcing Amazon’s safety and service standards firmly, while also acting as a genuine advisor who wants the DSP business to succeed. Experience in logistics, fleet operations, or small business consulting all translate well, and the role rewards people who are as comfortable on a warehouse floor or in a delivery station as they are in a performance review meeting.

Last-mile delivery is where Amazon's promise to the customer either gets kept or breaks, and in the UAE that promise runs through the network of independent DSPs a Delivery Partner Manager supports directly. A DSP that's well-coached on route efficiency and safety delivers more packages on time at lower cost per package, which shows up immediately in customer satisfaction and in Amazon's delivery economics — two things that matter enormously at Amazon's package volume. Because DSPs are independent small businesses rather than Amazon employees, the quality of this coaching relationship also determines whether good delivery partners stay in the network and grow their fleets, or churn out due to thin margins and poor support — and DSP turnover is expensive and disruptive for the whole last-mile system. Safety performance is a particularly high-stakes part of the role's impact: a Delivery Partner Manager who catches and corrects unsafe driving patterns early is protecting drivers, the public, and Amazon's operating license in the market all at once. In a fast-growing e-commerce market like the UAE, getting this layer right is part of what lets Amazon keep promising next-day delivery without the network buckling under its own growth.

This role builds a genuinely rare combination of skills: hard operational and data literacy (route planning, cost-per-package economics, safety analytics) alongside real relationship management with external business owners who don't report to you and have to be influenced rather than instructed. That combination — operations plus commercial coaching — is highly transferable into logistics leadership, franchise or partner management, or operations roles at any company that runs through a network of external partners rather than direct employees. Because the role involves regular time at delivery stations and in the field, not just behind a desk, it also builds a ground-level understanding of logistics operations that's valuable for anyone aiming at supply chain or operations leadership later — people who've actually watched a delivery route run tend to make better decisions about it than people who've only seen the dashboard. Amazon's logistics organization in the UAE is still scaling, which means there's real room to take on more DSPs, a bigger territory, or a move into broader last-mile strategy roles for people who perform well. It's also strong preparation for anyone who might eventually want to run their own logistics or delivery business, having seen the economics from the inside of dozens of operators.

• Experience in logistics, operations, fleet management, or last-mile delivery
• Comfort analyzing operational data (on-time delivery, safety, cost metrics) to identify root causes
• Strong coaching and relationship-management skills with small business owners or external partners
• Bachelor’s degree or equivalent operational experience
• Willingness to work variable hours and spend time at delivery stations, not just a desk
• Clear communicator who can hold partners accountable while staying constructive
• Valid UAE driving license typically required given the fieldwork involved