About the Role
We are looking for an experienced DevOps / Genesys Cloud Developer to design, develop, and maintain scalable Genesys Cloud CX solutions that enhance customer experience and support enterprise contact center operations. In this role, you will build cloud-based solutions, develop integrations, automate deployments, and implement AI-powered customer engagement capabilities while ensuring platform reliability, security, and performance.
Design, develop, and implement Genesys Cloud CX solutions, including Architect Flows, Digital Bot Flows, workflows, and integrations.
Develop and maintain APIs, webhooks, and third-party integrations while supporting CI/CD pipelines and deployment automation.
Build AI-powered customer engagement solutions, including conversational bots, virtual agents, and automation features.
Key Responsibilities
- Collaborate with business and technical teams to gather requirements and deliver scalable, high-quality solutions.
- Troubleshoot, test, deploy, and maintain Genesys Cloud applications while ensuring platform performance, security, and reliability.
- Evaluate new Genesys Cloud capabilities, maintain technical documentation, and promote development best practices.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
How to Apply
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