About the Role
We are seeking an experienced IT Operations Administrator to manage and support day-to-day IT operations, end-user services, and infrastructure administration within a fast-paced enterprise environment. The successful candidate will be responsible for delivering high-quality technical support, maintaining IT assets and configuration records, administering core Microsoft services, and ensuring systems remain secure, compliant, and consistently available. The role requires strong hands-on technical ability, adherence to ITIL service management practices, and a customer-focused approach to supporting business users.
Provide L1/L2 support for desktops, laptops, printers, scanners, IP telephony (VOIP), mobile devices, tablets, and audio-visual equipment.
Install, configure, and deploy end-user hardware and standard licensed software, including OS imaging and mass deployment.
Diagnose and resolve hardware, software, and connectivity issues across Windows, macOS, iOS, and Android platforms.
Key Responsibilities
- Provide remote support using tools such as Microsoft Remote Desktop, TeamViewer, AnyDesk, and Microsoft Teams.
- Support meeting rooms, digital signage, and AV/conferencing solutions, ensuring readiness for VIP users and corporate events.
- System & Directory Administration
- Administer Active Directory, including user account creation/deletion, OU and group policy management, MFA, conditional access, and password resets.
How to Apply
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