Insurance Assistant – Property Claims – Al-Futtaim Group

Orient Takaful PJSC, a subsidiary of Orient Insurance and part of Al-Futtaim Group, is looking for an Insurance Assistant to support the property claims function in Dubai, the part of the business that handles things after something has already gone wrong for a policyholder. The role exists to keep claims moving through the system accurately and on time, which matters enormously to a customer dealing with property damage.

The day-to-day work involves receiving and logging new property claims, gathering and verifying supporting documentation from policyholders, liaising with assessors or surveyors when a claim needs inspection, and keeping claim files organized and up to date so claims handlers and underwriters can make decisions without chasing missing paperwork. Accuracy and follow-through matter here more than speed alone, since a missing document or a misfiled detail can stall a claim that a customer is anxiously waiting on.

As a takaful (Sharia-compliant insurance) provider operating under the Al-Futtaim Group umbrella, Orient Takaful brings both the structure of a large group and the specific operating principles of takaful insurance to this role.

It suits someone highly organized and detail-oriented, comfortable with administrative rigor, and able to communicate clearly and empathetically with policyholders who are often dealing with a stressful situation.

Claims handling is the moment an insurance company's promise to its customers is actually tested, and delays or errors at the assistant level ripple directly into customer trust and satisfaction scores. An Insurance Assistant who keeps property claims accurately documented and moving without unnecessary delay directly protects Orient Takaful's reputation for reliable claims service, which matters for policy renewals and referrals in a competitive insurance market. Well-organized claims administration also reduces downstream costs for the business: clean documentation reduces the time claims handlers and assessors spend chasing missing information, and fewer processing errors mean fewer disputes or complaints that require costly remediation. In aggregate, small efficiency gains at this administrative layer add up to meaningful savings and smoother operations across the claims department. Because property claims often involve a policyholder dealing with real disruption to their home or business, getting the administrative basics right at this stage also sets the tone for how the rest of the claims journey feels to that customer, which matters well beyond the single claim being processed.

Insurance claims administration is a strong, practical entry point into the broader insurance and financial services industry, giving someone direct exposure to how claims are actually assessed, documented, and resolved, knowledge that's foundational for later roles in claims handling, underwriting, or insurance operations management. It also builds genuinely transferable administrative rigor: managing documentation accurately under time pressure is valued across financial services broadly, not just insurance. Working specifically within a takaful (Sharia-compliant insurance) business also gives someone exposure to an insurance model that operates differently from conventional insurance, a specialized knowledge area that's increasingly valuable given the growth of takaful and Islamic finance across the GCC and beyond, and one that differentiates a candidate's experience from generic conventional insurance administration. Within Al-Futtaim's wider group structure, strong performance in a claims administration role is also a realistic stepping stone toward claims handler, underwriting assistant, or broader insurance operations roles, giving this position a clear, visible next step for someone building a career in financial services rather than treating it as a dead-end administrative job. The discipline of handling sensitive customer situations with both accuracy and empathy at the same time is also a skill that carries real weight across any role involving customer claims, disputes, or support in regulated industries.

• Prior experience in an insurance, claims administration, or related financial services support role
• Strong organizational skills and attention to detail for managing claim documentation accurately
• Clear, empathetic communication skills for interacting with policyholders during what is often a stressful claims process
• Comfort coordinating with assessors, surveyors, and internal claims handlers to keep a claim moving
• Basic understanding of property insurance claims processes; familiarity with takaful principles is an advantage
• Proficiency with standard office and claims management software