Associate Operations Training & Onboarding – instashop – Talabat

instashop, part of the Delivery Hero/Talabat family, is hiring an Associate for Operations Training & Onboarding in Dubai. This role sits within instashop’s operations function, responsible for training and onboarding the people who keep its local marketplace and delivery operations running – whether that’s new hires joining operations teams or delivery partners being brought onto the platform.

The work centers on designing and delivering training: building onboarding materials and programs, running training sessions for new operations staff or partners, and making sure people are set up to perform well from day one rather than learning through trial and error on the job. Because instashop and Talabat operate at speed and scale, having a structured, repeatable onboarding process matters more than it might in a smaller, slower-moving business.

It suits someone with experience in training, onboarding, or learning & development within an operations-heavy environment, who’s comfortable building structured programs and then actually delivering them to a live, often rotating audience of new starters.

How quickly and well a new operations hire or delivery partner gets up to speed directly affects instashop's service quality and operational efficiency - poorly onboarded staff make more errors, work slower, and are more likely to leave early, all of which cost the business in a high-volume, fast-moving q-commerce environment where margins are tight and speed is a core part of the customer promise. An Associate who builds and delivers strong training programs reduces that ramp-up time and improves consistency across operations teams, which matters directly to order accuracy, delivery speed, and customer satisfaction - the metrics instashop and the wider Talabat/Delivery Hero group are ultimately judged on. As instashop continues to grow across the UAE and Egypt, having scalable, repeatable training in place is also what allows the operation to keep growing without quality slipping as new sites and teams come online. It also protects instashop's reputation with the delivery partners and operations staff it depends on, since poor onboarding tends to show up quickly as frustration, turnover, and avoidable mistakes that are expensive to fix after the fact.

Building training and onboarding programs inside a fast-growing q-commerce operation gives someone genuinely practical learning & development experience, with the added challenge of designing for a high-volume, fast-paced, often rotating audience - a different and arguably more demanding discipline than L&D in a slower-moving corporate environment. Being part of instashop and the wider Talabat/Delivery Hero group, one of the largest delivery platforms in the world, also means exposure to how training and operational excellence scale across a genuinely large, multi-market business. Strong performers in this kind of role typically progress toward Training Manager, L&D Lead, or broader Operations Excellence roles, and the skills built here - instructional design, facilitation, and operations-specific training - are highly transferable across the wider logistics, delivery, and retail operations sector, which is growing fast across the UAE and increasingly values structured, scalable training capability. It also builds genuine expertise in designing training that works at volume and speed, which is a meaningfully different discipline from corporate L&D in slower-moving industries and one that's increasingly valued as more operations-heavy businesses scale quickly across the region. That specific discipline is becoming more valuable as more operations-heavy businesses look to scale training without sacrificing quality. It's a strong, practical specialization for anyone who enjoys building systems that help other people succeed quickly.

• Experience in training, onboarding, or learning & development, ideally within operations or logistics
• Strong presentation and facilitation skills to deliver training to groups
• Ability to design clear, structured onboarding materials and programs
• Comfortable working in a fast-paced, high-volume operations environment
• Good organizational skills to manage onboarding across a rotating group of new starters
• Strong communication skills, adaptable to different audiences and backgrounds
• Bachelor’s degree or equivalent practical experience